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DELIVERY & RETURNS
Shipping and returns
1-Shipping your package
Packages are shipped within 4 working days after receipt of payment. They are shipped via Colissimo with a tracking number and delivered with signature. Packages can also be shipped via Relay Points: Post Offices and delivered against signature.
Whatever delivery method you choose, you can track your package in real time from your customer area. In the my account tab will appear the tracking number associated with your order.
Then just go to the Colissimo site and track your order.
Shipping costs vary depending on the total weight of the package. We recommend that you consolidate all of your items into one order. We cannot combine two orders placed separately and shipping charges apply to each of them.
Box sizes are appropriate and your items are properly protected.
Depending on the legal period for the right of withdrawal, you have 14 days to return your package to us. This must first be requested by email to: firstname.lastname@example.org
3.1 Special Conditions
The item (s) must not have been opened and used. Sport Factory reserves the right after receipt of the return to refuse the refund if this or these have been previously opened and / or used and / or damaged.
3.2 The accepted return request
The return request having been accepted, according to the legal withdrawal periods and after receipt of the product (s), Sport Factory will reimburse you for the total amount of the order. The remaining return costs are the responsibility of the customer.